Abstract:
Budiarti, Kinanti. 2025. ‘’Pengaruh Penerapan Aplikasi SIMKAPEL Terhadap
Pelayanan Penerbitan Surat Laut Di KSOP Utama Tanjung Perak Surabaya’’
This study aims to examine the influence of the SIMKAPEL (Ship and Seafarer
Management Information System) application on the issuance service of the Ship
Registry Certificate at KSOP Utama Tanjung Perak Surabaya. The main problems
addressed include server failures, users’ lack of understanding, inadequate technical
training for staff, and the absence of support personnel during the service process. A
quantitative approach was used. The population consists of 100 service users, all of whom
were taken as the sample using a saturated sampling technique. Data were collected
through observation, documentation, literature study, and questionnaires. Data were
analyzed using descriptive statistics, validity and reliability tests, simple linear regression,
correlation test, coefficient of determination, and hypothesis testing via SPSS software.
The results indicate that the implementation of the SIMKAPEL application has a positive
and significant effect on the service of issuing Ship Registry Certificates. The coefficient
of determination value of 79.2% demonstrates that SIMKAPEL contributes substantially
to service performance improvement. SIMKAPEL proves to be effective when
accompanied by adequate training and socialization. In conclusion, the optimal use of
SIMKAPEL can enhance service quality at KSOP. The study recommends improving
server capacity, increasing outreach and stakeholder engagement, conducting regular
staff training, and assigning support personnel at service points.
