Abstract:
Jamjami, Mohamad Rizki. 2025. “Evaluation of the Crew Change Process and
Mismatch of Departure Schedules as an Effort to Prevent Delays in Ship Crew Delivery
Sign On at Pt. Karya Sarana Samudera”
This study evaluates the fundamental problems in the crew change process at PT. Karya
Sarana Samudera, which significantly contribute to departure schedule discrepancies
and Sign On delays. The analysis shows that manual system inefficiencies and weak
coordination between divisions are the root causes, where 100% of Sign On delays are
caused by administrative document bottlenecks and inefficiencies in Medical Check-Up
(MCU) release times, delaying ship departures by up to 4 days. Crucial issues include
weak certificate validity monitoring (e.g., expired COP, unregistered PSCRB), unsigned
Seafarer Employment Agreement documents, and minimal real-time information
exchange between divisions and external parties. To address this, two alternative
strategies are proposed: (1) improving employee training for inter-divisional
coordination and anticipating schedule changes, aimed at building HR capabilities and
more effective communication; and (2) building an integrated digital platform for
document management and reporting automation, designed as a single data center for
automated certificate validation and MCU result integration. The evaluation shows that
the synergistic combination of these two strategies, namely behavioral and process
improvements through human resources supported by technological infrastructure, is
the most effective solution to increase operational efficiency, data accuracy, and prevent
delays in the delivery of Sign On crew members.
