Abstract:
Agnes, Harika Lucia. 2025. “The Impact of Microsoft Solutions Framework (MSF)
System Effectiveness on Crew Department Performance at PT. TOS Indonesia”
This study aims to analyze the influence of the effectiveness of the Microsoft Solutions
Framework (MSF) system on the performance of the Crew Department at PT. TOS
Indonesia. The research background is based on operational challenges faced by the
company, such as frequent system maintenance, outdated crew databases, and limited
system access for employees. This research uses a descriptive quantitative method with
data collected through questionnaires from 35 respondents who actively use the MSF
system. The results indicate that the effectiveness of the MSF system significantly affects
the performance of the Crew Department, where an effective system enhances
productivity, data accuracy, and the quality of Crew Department services. Therefore,
improving the effectiveness of the MSF system is key to optimizing the operational
performance of the Crew Department at PT. TOS Indonesia.
