Abstract:
Vico Aryo Nugroho, 464211153. “The Impact of Loading and Unloading Equipment on
PT Super Supply Chain (XMXYG) Transhipment Services”
This study examines the effect of the availability of loading and unloading equipment on
transhipment service at PT Super Supply Chain (XMXYG). The transhipment process is
one of the important activities in the transportation of nickel cargo in Indonesia, especially
in the Southeast Sulawesi region. With a quantitative approach through a questionnaire,
this study assesses the relationship between independent variables and dependent
variables related to the dimensions of the function and role of loading and unloading
equipment, types and categories of equipment, efficiency and productivity and servqual
dimensions. The results of the analysis show that loading and unloading equipment
affects transhipment service by 86.1%, with a very significant effect based on the
correlation coefficient test. In conclusion, optimization of loading and unloading
equipment is a key factor in improving the company's service. This study is expected to
be a reference for other shipping companies to design a more efficient operational system.
