pengaruh dwelling time dan kinerja peralatan terhadap kualitas pelayanan di terminal countainer batuampar batam

Abstract

Background: Batu Ampar Port in Batam occupies a highly strategic geographical position near the Malacca Strait, establishing it as a primary gateway for Indonesia's international trade. Along with its planned transformation into a digitized, modern port through the implementation of the Batam Logistics Ecosystem (BLE) and the BP Batam Seaport Information Management System (B-SIMS), the efficiency of cargo stay duration (dwelling time) and the technical performance of mechanical equipment have become crucial determinants in maintaining supply chain fluidity and port operational competitiveness. Objective: This study aims to determine and analyze the partial and simultaneous effects of dwelling time and equipment performance on service quality at the Batu Ampar Terminal in Batam. Methodology: This research adopts a quantitative approach using descriptive and verificative methods. Primary data were gathered through questionnaires distributed to 110 respondents who possess competent working experience within the port sector. The data analysis technique utilized multiple linear regression along with statistical hypothesis testing (t-test and F-test). Results: The analytical findings demonstrate that partially, dwelling time exerts a positive and significant effect on service quality thitung X1 5,066, α = 0,000. Similarly, equipment performance shows a positive and significant effect on service quality thitung X2 5,495, α = 0,000, with a slightly

larger regression coefficient indicating a more dominant influence. Simultaneously (F- test), dwelling time and equipment performance together yield a significant effect on port

service quality FSimultan = 30,252, α= 0,000. Conclusion: Efficient dwelling time management alongside optimal reliability and productivity of cargo handling equipment serve as the primary pillars for enhancing port service quality. Continuous efforts toward optimizing digital system integration (BLE and B-SIMS) and ensuring preventative maintenance of mechanical facilities are highly recommended to strengthen user loyalty and global competitiveness.