Abstract:
Background: Batu Ampar Port in Batam occupies a highly strategic geographical
position near the Malacca Strait, establishing it as a primary gateway for Indonesia's
international trade. Along with its planned transformation into a digitized, modern port
through the implementation of the Batam Logistics Ecosystem (BLE) and the BP Batam
Seaport Information Management System (B-SIMS), the efficiency of cargo stay duration
(dwelling time) and the technical performance of mechanical equipment have become
crucial determinants in maintaining supply chain fluidity and port operational
competitiveness. Objective: This study aims to determine and analyze the partial and
simultaneous effects of dwelling time and equipment performance on service quality at
the Batu Ampar Terminal in Batam. Methodology: This research adopts a quantitative
approach using descriptive and verificative methods. Primary data were gathered through
questionnaires distributed to 110 respondents who possess competent working experience
within the port sector. The data analysis technique utilized multiple linear regression
along with statistical hypothesis testing (t-test and F-test). Results: The analytical
findings demonstrate that partially, dwelling time exerts a positive and significant effect
on service quality thitung X1 5,066, α = 0,000. Similarly, equipment performance shows a
positive and significant effect on service quality thitung X2 5,495, α = 0,000, with a slightly
larger regression coefficient indicating a more dominant influence. Simultaneously (F-
test), dwelling time and equipment performance together yield a significant effect on port
service quality FSimultan = 30,252, α= 0,000. Conclusion: Efficient dwelling time
management alongside optimal reliability and productivity of cargo handling equipment
serve as the primary pillars for enhancing port service quality. Continuous efforts toward
optimizing digital system integration (BLE and B-SIMS) and ensuring preventative
maintenance of mechanical facilities are highly recommended to strengthen user loyalty
and global competitiveness.
