PENGARUH KUALITAS PELAYANAN SISTEM INAPORTNET TERHADAP KINERJA OPERASIONAL PT GARUDA UNGGUL NASIONAL CABANG MERAK BANTEN

Abstract

This study aims to analyze the effect of Inaportnet system service quality on operational performance at PT Garuda Unggul Nasional Merak Banten Branch. The research is driven by the suboptimal achievement of vessel service targets due to document processing delays and limited operational staff. A quantitative explanatory method was employed with a sample of 40 operational employees. Data were analyzed using simple linear regression, coefficient of determination (R2

), and a t-test via SPSS version 26.0. The regression analysis yielded the equation Y = 0.380 + 0.976X. The t-test confirmed that tcount (17.965) > ttable (2.024) with a significance level of 0.000, proving that Inaportnet system service quality has a positive and significant effect on operational performance. The R2 value of 0.895 indicates that Inaportnet service quality contributes 89.5% to operational performance, while the remaining 10.5% is influenced by external factors. In conclusion, enhancing Inaportnet service quality directly improves the company's operational efficiency and performance.