Abstract:
The crew change process in the maritime industry demands high efficiency, punctuality,
and strict compliance with seafarer document regulations. To support these operations
smoothly, PT MCS Internasional implemented a digital platform, the Shipmate
application, to archive, monitor, and manage seafarer document data. However,
operational constraints have emerged in its implementation, hindering the digital system
from achieving full efficiency. Consequently, this study aims to analyze the
implementation of the Shipmate application, identify the primary obstacles to completing
document requirements, and formulate recommendations for improvement. This study
employs a descriptive qualitative approach, with data gathered through documentation,
interviews with system operators, and direct observation at PT MCS Internasional from
August 2024 to August 2025. The collected data were analyzed comprehensively using
the Fishbone diagram method to examine the root causes in depth. The results conclude
that there are two dominant limiting factors in seafarer data management: the human
factor (man), characterized by limited qualifications, a single-operator workload that
triggers human error, and the absence of a standardized cross-checking SOP; and the
technological factor (machine), which includes the instability of the Shipmate application
due to frequent system errors or lagging, as well as sudden server maintenance updates
lasting up to 48 hours without an automatic offline backup system. These obstacles
directly impact the real-time recording of document data, thereby risking delays in the
crew change process.
