UPAYA PEMANFAATAN APLIKASI VENUS TERHADAP KELENGKAPAN DOKUMEN DALAM PROSES CREW CHANGE DI PT PERTAMINA INTERNATIONAL SHIPPING

Abstract

The Venus application is an information system utilized by PT Pertamina International Shipping to support the administrative management of crew members, specifically regarding the monitoring and verification of document completeness during crew change processes. This study was conducted because issues persisted—such as delayed document uploads, incomplete documentation, and a lack of crew understanding regarding the application's usage—which hindered shipboard operations. A descriptive qualitative research method was employed, with data collected through observation, interviews, and documentation review. Data analysis utilized the Fishbone diagram technique to identify the root causes of the problems. The study results indicate that the Venus application plays a vital role in enhancing the effectiveness of document management through features that monitor document validity, verify information, and facilitate integrated data updates. Identified obstacles include insufficient training and awareness-raising, the absence of a user manual, and varying levels of digital competence among the crew. The study concludes that the utilization of the Venus application can be optimized through regular training and Computer-Based Training (CBT) sessions, the provision of a user manual, and improved monitoring of application usage, thereby ensuring document completeness and a more effective crew change process.