PENGARUH MANAJEMEN OPERASIONAL KEAGENAN KAPAL TERHADAP EFEKTIVITAS PENANGANAN KEDATANGAN DAN KEBERANGKATAN KAPAL DI PT BENUA INDAH GEMACA

Abstract

This study was motivated by the importance of ship agency operational management in supporting the smooth process of ship arrival (clearance in) and departure (clearance out) at ports. Ineffective operational management may cause service delays, administrative errors, and reduced operational effectiveness. This research aims to determine the implementation of ship agency operational management at PT Benua Indah Gemaca and analyze its influence on the effectiveness of ship arrival and departure handling. This study employed a quantitative research method with a survey approach. Data were collected through questionnaires distributed to 30 respondents consisting of employees of KSOP Class I Banten, agency staff of PT Benua Indah Gemaca, and service users. Data analysis techniques included descriptive analysis, validity testing, reliability testing, correlation analysis, simple linear regression, coefficient of determination, and hypothesis testing. The results indicate that ship agency operational management at PT Benua Indah Gemaca has been implemented well, with an average score of 4.03. The effectiveness of ship arrival and departure handling was also categorized as good, with an average score of 4.10. The hypothesis testing result showed a calculated t-value of 49.711, which is greater than the t-table value of 2.048, with a significance value of 0.000 < 0.05. Therefore, ship agency operational management has a positive and significant influence on the effectiveness of ship arrival and departure handling at PT Benua Indah Gemaca.