Abstract:
This study was motivated by the importance of ship agency operational management in supporting
the smooth process of ship arrival (clearance in) and departure (clearance out) at ports. Ineffective
operational management may cause service delays, administrative errors, and reduced operational
effectiveness. This research aims to determine the implementation of ship agency operational
management at PT Benua Indah Gemaca and analyze its influence on the effectiveness of ship
arrival and departure handling.
This study employed a quantitative research method with a survey approach. Data were collected
through questionnaires distributed to 30 respondents consisting of employees of KSOP Class I
Banten, agency staff of PT Benua Indah Gemaca, and service users. Data analysis techniques
included descriptive analysis, validity testing, reliability testing, correlation analysis, simple linear
regression, coefficient of determination, and hypothesis testing.
The results indicate that ship agency operational management at PT Benua Indah Gemaca has been
implemented well, with an average score of 4.03. The effectiveness of ship arrival and departure
handling was also categorized as good, with an average score of 4.10. The hypothesis testing result
showed a calculated t-value of 49.711, which is greater than the t-table value of 2.048, with a
significance value of 0.000 < 0.05. Therefore, ship agency operational management has a positive
and significant influence on the effectiveness of ship arrival and departure handling at PT Benua
Indah Gemaca.
