ANALISIS MANAJEMEN RISIKO DALAM PENGELOLAAN DOKUMEN CREW ON BOARD PADA PT JASA INTERNASIONAL MARITIM

Abstract

The management of crew on board documents is a critical aspect of crewing company operations that directly affects the smooth departure of vessels and compliance with international maritime regulations. PT Jasa Internasional Maritim, as a company engaged in crewing services, faces various risks in managing crew documents, ranging from processing delays, document loss, data errors, to non-compliance of documents with applicable regulations. This study aims to identify, analyze, and evaluate risks in the management of crew on board documents and to formulate problem-solving alternatives based on the clauses of ISO 9001:2015. The method used is risk management analysis with a Risk Matrix approach through the assessment of Likelihood (L) and Severity (S). The results show that 15 risks were identified, with 2 risks categorized as Extreme (Risk Level 16), 10 risks categorized as High (Risk Level 12), and 3 risks categorized as Medium (Risk Level 9). In addition, 8 forms of non-compliance of crew documents were found against the STCW Convention, Maritime Labour Convention (MLC) 2022, and national regulations. The problem-solving measures formulated include two main programs, namely the Risk Mapping and Operational Control Program and the Document Standardization Program in accordance with Regulations. This study recommends the implementation of periodic internal audits, digitalization of the crew document management system, and strengthening the number and competence of crewing staff as long-term strategic measures.