Abstract:
The management of crew on board documents is a critical aspect of crewing
company operations that directly affects the smooth departure of vessels and compliance
with international maritime regulations. PT Jasa Internasional Maritim, as a company
engaged in crewing services, faces various risks in managing crew documents, ranging
from processing delays, document loss, data errors, to non-compliance of documents with
applicable regulations. This study aims to identify, analyze, and evaluate risks in the
management of crew on board documents and to formulate problem-solving alternatives
based on the clauses of ISO 9001:2015. The method used is risk management analysis
with a Risk Matrix approach through the assessment of Likelihood (L) and Severity (S).
The results show that 15 risks were identified, with 2 risks categorized as Extreme (Risk
Level 16), 10 risks categorized as High (Risk Level 12), and 3 risks categorized as
Medium (Risk Level 9). In addition, 8 forms of non-compliance of crew documents were
found against the STCW Convention, Maritime Labour Convention (MLC) 2022, and
national regulations. The problem-solving measures formulated include two main
programs, namely the Risk Mapping and Operational Control Program and the Document
Standardization Program in accordance with Regulations. This study recommends the
implementation of periodic internal audits, digitalization of the crew document
management system, and strengthening the number and competence of crewing staff as
long-term strategic measures.
