Abstract:
The advancement of satellite-based wireless information technology has now expanded
into the maritime transport sector, becoming a critical component of the seafaring
ecosystem. PT Asian Bulk Logistics (ABL) has integrated Starlink satellite internet
aboard its fleet, specifically on the Floating Crane (FC) Bulk Natuna, to bolster
operational productivity and navigational safety. Nevertheless, the deployment of this
digital network still encounters practical technical bottlenecks on-site, and the distinct
information-seeking behaviors of the crew have not been thoroughly mapped. This
descriptive qualitative study aims to explore the technical constraints of onboard internet
usage while delineating a clear framework of the information requirements for PT ABL's
seafarers. Data collection was carried out through field observations, archiving internal
IT division compliance logs, and conducting semi-structured interviews with informants
across various ranks onboard. Furthermore, the dataset was rigorously examined using a
SWOT matrix framework to formulate strategic alternative solutions. The empirical
findings reveal two primary challenges: constrained Wi-Fi signal distribution that fails to
cover areas outside the living quarters such as the engine room, workshop, and forecastle
deck and a severe drop in connection speeds during evening hours driven by high personal
traffic density. Conversely, the configuration of the crew's information demands is
bisected into operational cognitive needs (compliance reporting via the A’M Care and
Spinergie applications) and personal affective needs (family correspondence and digital
entertainment for psychological decompression). As actionable solutions, this research
recommends installing additional indoor Wireless Access Points (Ruijie RG-RAP2260)
alongside heavy-duty outdoor units certified with IP68 extreme weather protection
(Ruijie RG-RAP6262G). Additionally, deploying a Multi-WAN automatic failover
network architecture and drafting an adaptive, transparent internet usage Standard
Operating Procedure (SOP) are highly advised. Executive execution of these strategic
measures is anticipated to harmonize corporate operational viability with data privacy
safeguards and the mental well-being of the mariners.
