PENGARUH PENGURUSAN DOKUMEN DAN KRITERIA CREW KAPAL TERHADAP TERHAMBATNYA PENGAJUAN CREW KAPAL DI PT AMAS SAMUDRA JAYA

Abstract

Anastasya, Raden Ayu. 2022. " The Influence of Ship Crew Document Management and Crew Criteria on the Delay in Crew Submission at PT Amas Samudra Jaya” This research aims to analyze the level of customer satisfaction regarding the services provided by PT Amas Samudra Jaya in crew management for Indonesian seafarers. The study applies quantitative methods by distributing questionnaires to 70 respondents and uses descriptive statistical analysis to interpret the data. The findings indicate that customers are generally satisfied with the company's services, particularly in service quality, responsiveness, assurance, and empathy, although a few aspects still require improvement. The results are expected to serve as a reference for the company in enhancing service quality and maintaining customer satisfaction in the maritime industry.