Abstract:
This study aims to analyze the impact of the SIMLALA application on the approval
process of Ship Operational Plans (RPK) at the Directorate of Sea Traffic and
Transportation (DITLALA). The background of this research is the accumulation of RPK
applications, which causes delays in the approval process, thereby disrupting ship
operational activities. The research focuses on identifying the causes of application
backlogs and evaluating the effectiveness of the SIMLALA application in accelerating
the RPK approval process. The research method used is descriptive qualitative with a
SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis approach. Data were
collected through observation, interviews, and questionnaires with DITLALA staff and
SIMLALA service users. The results show that the accumulation of RPK applications is
caused by the lack of discipline among verifiers in document checking and repeated
revisions due to users' lack of understanding of document requirements. To address this
issue, it is recommended to improve the selectivity in recruiting verifiers, provide
intensive training, and implement a reward and punishment system to enhance discipline
and performance. Thus, it is expected that the RPK approval process can run more
efficiently and reduce application backlogs.
