Abstract:
This research aims to analyze the effect of the availability of pilotage and towing
facilities on the improvement of services at PT Langlang Laju Layang in the Weda
work area. Pilotage and towing operations are crucial in ensuring the
smoothness, safety, and efficiency of port operations. Using a quantitative
approach, data were collected through field observations, interviews, and
questionnaires distributed to operational staff and service users. The results of the
study show that the availability of adequate facilities, such as tugboats, pilot
boats, docking facilities, and communication equipment, significantly influences
the speed and accuracy of services. Additionally, an organized work system and
the preparedness of human resources are key supporting factors. These findings
indicate the need for optimizing operational facilities to enhance the
competitiveness and satisfaction of port service users.
