Passenger Satisfaction Analysis of Service in Port Passenger Terminal Gresik

Barasa, Larsen; Malau, April Gunawan; Pasyah, Chalid; Ariska, Riris

dc.contributor.author	Barasa, Larsen
dc.contributor.author	Malau, April Gunawan
dc.contributor.author	Pasyah, Chalid
dc.contributor.author	Ariska, Riris
dc.date.accessioned	2021-12-20T02:40:06Z
dc.date.available	2021-12-20T02:40:06Z
dc.date.issued	2020-01-08
dc.identifier.uri	http://repository.stipjakarta.ac.id:8080/xmlui/handle/123456789/77
dc.description.abstract	This study aims to measure the level of customer satisfaction in the domestic ferry crossing port of Gresik through the quality of port services. Primary data obtained by distributing questionnaires to consumers harbor users. The total sample of respondents is 50 people. Data were analyzed using descriptive statistics. Used to measure customer satisfaction gap analysis between the level of perceived performance of consumers with their expectations of port services.	en_US
dc.description.uri	http://repository.stipjakarta.ac.id:8080/xmlui/handle/123456789/77
dc.language.iso	en	en_US
dc.publisher	EAI	en_US
dc.subject	Level of customer satisfaction	en_US
dc.subject	Service quality	en_US
dc.subject	Gap analysis	en_US
dc.title	Passenger Satisfaction Analysis of Service in Port Passenger Terminal Gresik	en_US
dc.type	Article	en_US