PENGARUH PENGGUNAAN APLIKASI SISTEM KARANTINA KESEHATAN PELABUHAN (SINKARKES) TERHADAP EFEKTIVITAS CLEARANCE KAPAL SECARA DIGITAL DI PELABUHAN TANJUNG INTAN CILACAP

Abstract

The development of information technology has encouraged the digitalization of public services, including port health quarantine services. One of the government’s efforts in supporting this transformation is the implementation of the Port Health Quarantine Information System (SINKARKES), a web-based system used to support health quarantine services and digital ship clearance applications. This study aims to determine the effect of using the SINKARKES application on the effectiveness of digital ship clearance at Tanjung Intan Port, Cilacap, and to measure the extent of its influence. This research employed a quantitative method with a descriptive approach. Data were collected through questionnaires distributed to 40 respondents, consisting of employees of PT Dalian Putra Maritim Cilacap Branch, employees of the Cilacap Port Health Quarantine Office, employees of the Cilacap Harbormaster and Port Authority Office (KSOP), and shipping agents operating at Tanjung Intan Port, Cilacap. The data were analyzed using validity tests, reliability tests, correlation analysis, simple linear regression, coefficient of determination, and t-test. The results showed that the use of the SINKARKES application has a positive and significant effect on the effectiveness of digital ship clearance. The implementation of SINKARKES improves service speed, simplifies administrative processes, increases the transparency of application status, and reduces waiting time in the issuance of ship health documents. However, several technical obstacles were still identified, such as internet network disruptions and server problems, which may affect the smooth operation of the system. Based on the findings, it can be concluded that the use of the SINKARKES application contributes positively to improving the effectiveness of digital ship clearance at Tanjung Intan Port, Cilacap. Therefore, improvements in information technology infrastructure and system optimization are needed to support faster, more effective, and more efficient services.