ANALISIS KINERJA OPERATOR (RO) TERHADAP MENINGKATNYA PELAYANAN PEMANDUAN DAN PENUNDAAN KAPAL DI TERMINAL PT. SATYA AMERTHA HAVENPORT PERAIRAN KOLONODALE SULAWESI TENGAH

Abstract

Ship pilotage and towage services play a highly strategic role in ensuring maritime safety and operational efficiency within port areas. This study aims to analyze the performance of Radio Operators (RO) in supporting pilotage and towage services, and to identify the factors causing errors in delivering operational information at the PT. Satya Amertha Havenport Terminal, Kolonodale Waters, Central Sulawesi. The research methodology deployed is a descriptive qualitative approach. Data collection was conducted through direct field observation during the shore assignment period (August 5, 2024, to July 31, 2025) at PT. Usaha Bersama Maritim, in-depth interviews with key informants (Radio Operators, pilots, tugboat captains, and shipping agents), and documentation studies of Standard Operating Procedures (SOPs) and port logbooks. Sample selection was carried out using purposive sampling. The results indicate that the performance of Radio Operators has not been optimal. The primary obstacles identified include a high operational workload due to a shortage of personnel, occurrences of miscommunication or delays in transmitting critical information to pilots and tugboats, and the absence of routine performance monitoring and evaluation. These conditions lead to vessel queuing and prolonged towage operational times. This study recommends that the company increase the number of Radio Operators, conduct periodic maritime communication

training, implement mandatory confirmation procedures, and carry out regular response- time performance evaluations to enhance the overall quality of vessel services.