PENGARUH EFISIENSI KEGIATAN EMBARKASI DAN DEBARKASI PENUMPANG TERHADAP TINGKAT KESELAMATAN PENUMPANG DI PELABUHAN AHMAD YANI TERNATE

Abstract

This study was motivated by the increasing flow of passengers at Ahmad Yani Port, Ternate, which requires embarkation and debarkation services that are efficient and able to ensure passenger safety. This study aims to analyze the level of efficiency of passenger embarkation and debarkation activities and to examine their effect on passenger safety. The theoretical foundation used includes the concepts of influence, operational efficiency, passenger safety, Systems Theory, and a literature review of previous studies on passenger services at ports. This study employed a quantitative method with a survey approach. Data were collected through questionnaires, observation, documentation, and literature study. The research sample consisted of 120 domestic sea transport passengers at the Passenger Terminal of Ahmad Yani Port, Ternate. The results showed that the efficiency of embarkation and debarkation activities was in the high category with an average score of 3.868, while passenger safety was also in the high category with an average score of 3.947. The efficiency of embarkation and debarkation activities had a positive and significant effect on passenger safety, with the regression equation Y = 5.552 + 0.561X, a t-value of 16.924, and an R² value of 0.708. Thus, improving service efficiency makes a real contribution to enhancing passenger safety.