Pengaruh Demurrage Kapal Di PT. World Source Indonesia Terhadap Respon Penyewa Kapal

Abstract

Demurrage is an additional cost incurred due to delays in the loading and unloading process beyond the laytime agreed upon in the Charter Party contract. High levels of demurrage can impact satisfaction, trust, and the sustainability of the partnership between charterers and shipping companies. This study aims to determine the effect of demurrage on charterer responses to PT. World Source Indonesia and to quantify the magnitude of this impact. The research method used was quantitative with a descriptive approach and simple linear regression analysis. Data collection was conducted by distributing questionnaires to respondents related to vessel chartering activities at PT. World Source Indonesia. The data obtained were then analyzed using validity tests, reliability tests, normality tests, correlation coefficients, coefficients of determination, and t-tests to determine the effect of demurrage on charterers' responses. The results showed that demurrage significantly influenced charterers' responses, with a significance level of 0.000 < 0.05 and a calculated t-value of 46.695 > t-table of 2.069. The higher the demurrage level, the lower the charterers' positive response to the company. The resulting impacts include increased objections to additional costs, decreased satisfaction levels, and reduced charterer confidence in continuing the partnership. Therefore, more effective operational management, improved coordination between relevant parties, and oversight of the loading and unloading process are needed to minimize demurrage.