PENGARUH DIGITALISASI LAYANAN KARANTINA (SINKARKES) DAN KOMPETENSI SDM TERHADAP EFISIENSI PROSES PENGURUSAN DOKUMEN KARANTINA PADA PT GARUDA UNGGUL NASIONAL

Abstract

Prayoga, Renditya. 2026. “THE INFLUENCE OF QUARANTINE SERVICE DIGITALIZATION (SINKARKES) AND HR COMPETENCE ON THE EFFICIENCY OF QUARANTINE DOCUMENT PROCESSING AT PT GARUDA UNGGUL NASIONAL”. This study aims to examine the effect of SINKARKES Service Digitalization (X₁) and HR Competence (X₂) on the Efficiency of Ship Document Processing (Y) at PT Garuda Unggul Nasional. The research methodology applies a quantitative approach by distributing questionnaires to a sample of 40 operations division employees. The researcher selected the sample using the Slovin formula from a total population of 45 employees. Data analysis in this study uses multiple linear regression through SPSS software. The partial test results (t-test) show that SINKARKES Service Digitalization (X₁) does not have a significant effect on the Efficiency of Ship Document Processing, indicated by a t-value of 0.509 and a significance level of 0.614 > 0.05. Conversely, HR Competence (X₂) exerts a dominant, positive, and significant effect on the Efficiency of Ship Document Processing with a t-value of 4.199 and a significance level of 0.000 < 0.05. Simultaneously (F-test), SINKARKES Service Digitalization and HR Competence together significantly affect the Efficiency of Ship Document Processing with an F-value of 16.985 and a significance level of 0.000 < 0.05. The R Square value of 0.479 indicates that these two independent variables contribute 47.9% to the variation in document processing efficiency, while the remaining 52.1% stems from other variables outside this research model. Corporate management needs to optimize digital infrastructure and conduct continuous training to address network disruptions and maintain the dominant impact of employee competence in field operations.