PENGARUH KARAKTERISTIK PERUSAHAAN DAN KOMPLEKSITAS PERIZINAN TERHADAP WAKTU PENYELESAIAN SERTIFIKAT PERIZINAN USAHA ANGKUTAN LAUT MELALUI APLIKASI SISTEM INFORMASI MANAJEMEN LALU LINTAS ANGKUTAN LAUT

Abstract

This study aims to analyze the effect of company characteristics and licensing complexity on the completion time of sea transportation business licensing certificates through the Sea Traffic and Transport Management Information System (SIMLALA). The study employed a quantitative approach and was conducted at the Directorate of Sea Traffic and Transport, specifically the Subdirectorate of Sea Transport Business Development. The population consisted of 166 companies, with 63 respondents selected using purposive sampling. Data were collected through observation, interviews, questionnaires, and documentation. The data were analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS) with SmartPLS. The results show that company characteristics have a positive and significant effect on the completion time of sea transportation business licensing certificates, with a path coefficient of 0.526, a t-statistics value of 6.774, and a p-value of 0.000. Licensing

complexity also has a positive and significant effect, with a path coefficient of 0.504, a t- statistics value of 6.007, and a p-value of 0.000. Simultaneously, both variables

significantly affect the completion time of licensing certificates. These findings indicate that company characteristics and licensing complexity are important factors in determining the effectiveness of licensing completion through SIMLALA.