ANALISIS KESIAPAN SARANA PEMANDUAN DAN PENUNDAAN TERHADAP PELAYANAN JASA PEMANDUAN DAN PENUNDAAN KAPAL PT LANGLANG LAJU LAYANG DI WILAYAH PERAIRAN WAJIB PANDU WEDA MALUKU UTARA

Abstract

Bismamulya, Andhika. 2025. ‘’Analisis Kesiapan Sarana Pemanduan dan Penundaan Terhadap Pelayanan Jasa Pemanduan dan Penundaan Kapal PT Langlang Laju Layang di Wilayah Perairan Wajib Pandu Weda Maluku Utara’’ This study aims to analyze the readiness of pilotage and towage facilities at PT. Langlang Laju Layang to improve service performance in the compulsory pilotage waters of Weda, North Maluku. The main problems identified include the limited number, capacity, and technical condition of pilot and tug boats, along with inadequate supporting infrastructure such as docks and communication systems, which impact service quality and maritime safety. A quantitative approach with a descriptive method was used. The population comprised ship crews and operational staff, totaling 39 respondents selected through a combination of random and purposive sampling techniques. Data were collected via observation, structured interviews, documentation, and Likert-scale questionnaires. Analytical methods included descriptive statistics, validity and reliability tests, Pearson correlation, simple linear regression, and coefficient of determination analysis. The results show that the readiness of facilities and infrastructure has a positive and significant effect on the improvement of pilotage and towage services, with a determination coefficient value of 67.5%. This indicates that adequate infrastructure greatly contributes to efficient and safe maritime services. The study concludes that increasing the number and quality of pilot and tugboats, along with enhancing supporting facilities, is essential. It is recommended that PT. Langlang Laju Layang procure new vessels, improve maintenance routines, digitize communication systems, and provide ongoing training for operational personnel.