PENGARUH REGULASI KEPABEANAN TERHADAP EFEKTIVITAS OPERASIONAL KEAGENAN DI PT. PELAYARAN NAN JAYA

Abstract

Agustar, Vinky. 2024. “The Impact of Customs Regulations on the Operational Efficiency of Shipping Agencies at PT. Pelayaran Nan Jaya”. This research aims to analyze the influence of customs regulations on the operational effectiveness of shipping agency services at PT. Pelayaran Nan Jaya. In practice, shipping companies often encounter administrative issues, especially in completing the Import Declaration (PIB) due to discrepancies in freight cost regulations between non-ASEAN and ASEAN Asian countries. These discrepancies lead to delays in clearance processes, administrative sanctions, and disruption of port operational flows. The study uses a descriptive quantitative approach with a survey method involving questionnaires distributed to 30 respondents from PT. Pelayaran Nan Jaya. Data were analyzed using validity tests, reliability tests, simple linear regression, correlation coefficient, coefficient of determination, and t-tests. The results show that customs regulations significantly influence operational effectiveness. Inaccurate freight cost entries in PIB documents and lack of information on regulatory differences between regions are the main causes of operational barriers. The study recommends enhancing regulatory socialization by relevant authorities, internal training for agency staff, and improvements in digital documentation systems to enhance efficiency and compliance. This study explains the magnitude of the correlation value which is 0.802 and explains the percentage of the influence of the independent variable on the dependent variable called the coefficient of determination which is the result of squaring r. It is understood that the independent variable Customs Regulation (X) can explain the dependent variable Agency Operational Effectiveness (Y) by 64.3% while the remaining 35.7% is explained by other factors not examined by the author in this study