PENGARUH PENERAPANAPLIKASI SISTEM ELEKTRONIK HUBLATERINTEGRASI(SEHATI) TERHADAPKELANCARAN PERIZINAN TERMINAL KHUSUS DI DIREKTORAT KEPELABUHANAN

Abstract

Cesarirfando Albazi, NRP 464211019. “The Impact of Implementing the Integrated Hubla Electronic System Application on the Smoothness of Special Terminal Licensing at the Port Directorate”. The results showed that the implementation of SEHATI has a positive and significant impact on the smoothness of licensing, with a coefficient of determination value of 73.1%. This indicates that SEHATI contributes 73.1% to the efficiency of the licensing process, while the remaining 26.9% is influenced by other factors. Despite technical issues such as system downtime and limited user understanding, SEHATI plays a crucial role in accelerating the licensing process, improving administrative efficiency, and enhancing service transparency. This study recommends improving system infrastructure, conducting user training or socialization, and further developing application features to support licensing types that are still handled manually. Therefore, SEHATI can be more optimally utilized to support efficient, fast, and accountable port service administration.