ANALISIS PROSEDUR DAN PETA ALUR NAIK TURUN PENUMPANG GUNA KELANCARAN PROSES EMBARKASI DAN DEBARKASI PENUMPANG DI KM. GUNUNG DEMPO

Abstract

Haikal, Rifki. 2025. “Analysis of Procedures and Passenger Flow Maps to Support the Smooth Embarkation and Debarkation Process on KM. Gunung Dempo” This study aims to analyze the procedures and flow maps of passenger embarkation and debarkation to support the smooth operation of these processes on KM. Gunung Dempo, a passenger vessel owned by PT. Pelayaran Nasional Indonesia (Persero). The background of the study is based on the author's direct experience during sea practice, where several issues were identified, such as disorganized passenger movement, the absence of route maps, lack of officers at designated posts, and limited information provided to passengers during boarding and disembarkation. This research employs a descriptive qualitative method, with data collected through field observations, documentation, and literature review. The focus is to assess how well the implemented procedures align with standard regulations and to evaluate the role of visual tools, such as flow maps, in improving the effectiveness of embarkation and debarkation. The findings indicate weaknesses in the implementation, including inadequate crew understanding, absence of visual guidance, and insufficient planning. As a solution, the study recommends regular training for crew members through safety meetings, the use of digital information channels such as social media, and the development of clear passenger flow maps to be placed in strategic locations. These improvements are expected to enhance the orderliness, efficiency, and overall comfort of embarkation and debarkation processes on KM. Gunung Dempo.