PENGARUH KETERLAMBATAN KAPAL DAN KURANGNYA PERENCANAAN PROSES PENGIRIMAN TERHADAP PENGIRIMAN CARGO KAPAL PADA PT WORLD SOURCE INDONESIA

Abstract

Dewi, Deswita Elytianti. 2025. “The Influence of Vessel Delays and Inadequate Shipping Process Planning on Cargo Delivery by Sea Freight at PT World Source Indonesia”. This study evaluates the impact of vessel schedule delays and inefficiencies in cargo shipment planning on the extended lead time at PT World Source Indonesia. Lead time is a critical performance indicator in the supply chain as it reflects the speed and effectiveness of delivery from the ordering process to the receipt of goods by the customer. In practice, the company faces obstacles in meeting delivery timeliness, which affects operational performance and customer satisfaction. This research employs a quantitative approach through surveys and interviews with logistics and operations department personnel. The finding indicate that vessel delays significantly prolong lead time due to uncertainties in shipping schedules and limited cargo capacity. Furthermore, poor logistics planning, such as unprepared documentation and inaccurate delivery schedules, exacerbates the delays. The study concludes that both factors contribute significantly to lead time extensions. Therefore, it is recommended that the company strengthen its logistics planning system and establish a partnership with reliable shipping service providers.