Abstract:
The numbers of ship accidents which had occurred at passenger ships in 2013 until 2017 are still remaining a question to the passengers on how they aware of the safety aspects during voyage. The passenger on board is one of the factors considered for the successful mitigation during in emergency situation. Therefore, the passenger at certain level needs to familiarize the safety aspects on passenger ship. The aim of this research is to analyze the gap between perception and expectation of the ship passenger based on safety aspects by using gap analysis method. The survey through questionnaire was conducted for 105 passengers of passenger ship at Tanjung Priok Terminal, Jakarta. The result indicates that there are some gap found for all variables under first category group. The gap was also found under second and third category group. Furthermore, the result gives the important consideration for developing approaches to prevent accident that focus on the operative ways dealing with the safety aspects awareness of the passenger ship.
